Privacy Policy
Last updated: 24 June 2026
This Privacy Policy explains how Cosmic Build Digital Studio collects, uses, stores, and protects personal information when you visit this website, submit an enquiry, book a call, or communicate with the studio.
Cosmic Build Digital Studio is operated by Zenith Star Media. Questions about this policy can be sent to cosmicbuild@proton.me.
1. Who we are
Trading name: Cosmic Build Digital Studio
Operator: Zenith Star Media
Business address: Provided on formal project documents and invoices
Privacy contact: cosmicbuild@proton.me
2. Information we may collect
- Enquiry information: name, email address, business name, website address, phone number, project type, budget range, timeline, and anything else you submit.
- Communication records: emails, call notes, proposals, approvals, and project correspondence.
- Technical information: IP address, browser and device type, approximate location, pages visited, referral source, security events, and interaction data where active tools collect it.
- Contract and billing information: business details, billing information, invoices, payment status, and transaction references. Full card details are normally handled by the payment provider.
- Cookie choices: consent preferences and related records where the cookie banner is used.
3. How we collect information
- Directly from you through forms, email, calls, scheduling tools, and project documents.
- Automatically through hosting logs, security tools, analytics, and cookies.
- From service providers involved in scheduling, payments, communications, or project delivery.
- From public business sources when necessary to understand or verify a project enquiry.
4. How we use personal information
- To review and respond to project enquiries.
- To arrange calls, prepare proposals, and take requested steps before a contract.
- To deliver agreed services and communicate about a project.
- To process invoices, payments, and business records.
- To operate, secure, troubleshoot, and improve the website.
- To measure website usage and enquiry performance where permitted.
- To comply with legal, tax, accounting, and regulatory obligations.
- To establish, exercise, or defend legal claims.
Personal information is not sold.
5. Lawful bases
Where applicable data-protection law requires a lawful basis, processing may rely on consent, steps taken before or during a contract, legitimate interests in operating and protecting the business, or compliance with a legal obligation.
6. Cookies and analytics
The website uses essential cookies needed for security and core functionality. Optional analytics or preference technologies may be used where enabled and permitted by your consent choices. Google Analytics may be used to understand aggregate website usage and enquiry journeys.
7. Service providers and sharing
Information may be shared with trusted providers only where needed to operate the website or deliver services. These may include hosting companies, email providers, form and spam-protection tools, analytics services, scheduling platforms, payment providers, accountants, legal advisers, and specialist project contractors.
Information may also be disclosed when required by law, to protect rights or safety, or in connection with a genuine business sale or restructuring.
8. International transfers
Some service providers may process information outside your country. Where required, appropriate safeguards are used, such as recognised adequacy arrangements, approved contractual clauses, or another lawful transfer mechanism.
9. Retention
Personal information is retained only for as long as reasonably necessary for the purpose collected. Unsuccessful or inactive enquiries may be kept for up to 24 months. Project, contract, and financial records may be kept for the period required by applicable tax, accounting, and legal obligations.
10. Security
Reasonable technical and organisational measures are used to protect information, including access controls, strong authentication, updates, backups, encrypted connections, reputable hosting, and limited access to business systems.
No online system can be guaranteed completely secure. Do not submit passwords, payment-card details, health information, or other highly sensitive information through a standard enquiry form.
11. Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also be able to withdraw consent where consent is the lawful basis.
Requests can be sent to cosmicbuild@proton.me. Identity may need to be verified before a request is completed.
12. Third-party links and services
The website may link to or embed third-party services. Their privacy practices are controlled by their own operators, and you should review their policies before providing information.
13. Children
The website and services are intended for business users and are not directed at children.
14. Changes to this policy
This policy may be updated when the website, services, providers, or legal requirements change. The revised date at the top of the page shows when the latest version took effect.
15. Contact
For privacy questions or rights requests, email cosmicbuild@proton.me or use the contact page.